Shipping Policy

Last updated: September 28, 2026

Thanks for shopping with Ryutronic. This policy explains how your order gets from us to your door, how long it takes, and what to do if something goes wrong along the way. If you have a question that isn't answered here, email us at hello.ryutronic@gmail.com and a real person will get back to you within 1–2 business days.

Where we ship

We currently ship to street addresses in all 50 U.S. states. At this time we're unable to ship to APO/FPO/DPO military addresses or U.S. territories. Where possible, please use a residential or business street address rather than a P.O. box, as some carriers can't deliver to them.

Shipping cost

We charge a flat rate of $4.95 USD per order, no matter how many items you buy. The shipping cost is always shown at checkout before you pay, so there are no surprises.

Order processing time

Orders are processed and dispatched within 1–3 business days (Monday to Friday, excluding U.S. public holidays). Orders placed on weekends or holidays begin processing on the next business day.

During busy periods such as Black Friday, Cyber Monday and the holiday season, processing can take a little longer. If that happens, we'll let you know.

Delivery time

Once your order has shipped, most deliveries arrive within 7–12 business days. From the moment you place your order, please allow roughly 8–15 business days in total for it to reach you.

These are estimates, not guarantees. Carrier delays, weather, customs processing and peak shopping seasons can occasionally add a few days.

Where your order ships from

We work with fulfillment partners who ship our products from their warehouses, some of which are located outside the United States. This is how we keep our prices low. If your order contains more than one item, it may arrive in separate packages on different days. You won't be charged extra shipping if this happens.

Customs, duties and taxes

Any applicable U.S. sales tax is calculated and shown at checkout. The price you pay at checkout is the full price of your order. You will not be asked to pay additional import duties or fees on delivery. If a carrier ever asks you for a payment before handing over your package, please contact us before paying anything.

Order tracking

As soon as your order ships, we'll email you a tracking number and a link to follow your package. Please allow 48–72 hours for tracking information to begin updating. If your tracking hasn't moved for more than 7 days, reach out and we'll look into it right away.

Shipping delays

If we're unable to ship your order within the time frame stated above, we'll email you with a revised shipping date. At that point you can choose to wait for your order or cancel it for a full refund.

Order changes and cancellations

Need to change or cancel your order? Email us within 12 hours of placing it. If the order hasn't been processed yet, we'll update it or cancel it and refund you in full. Once an order has been dispatched, it can no longer be cancelled, but you can return it under our Returns Policy.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We ship to the address you provide and can't redirect a package once it's on its way. If a package is returned to us because of an incorrect or incomplete address, we'll contact you and can either reship it (you'll cover the new shipping cost) or refund your order minus the original shipping charge.

Lost, missing or damaged packages

Lost in transit: If your tracking hasn't updated for 20 business days, we'll treat your package as lost and send you a free replacement or a full refund, whichever you prefer.

Marked as delivered but not received: Occasionally a package is marked delivered a day or two before it actually arrives. Please check around your property, with neighbors and your building's mailroom, and wait 48 hours. If it still hasn't turned up, contact us within 14 days of the delivery date and we'll open an investigation with the carrier and do everything we reasonably can to make it right.

Arrived damaged: Please contact us within 7 days of delivery with photos of the item and packaging. We'll send a free replacement or a full refund. See our Returns Policy for details.

Questions?

We're here to help. Email us at hello.ryutronic@gmail.com with your order number and we'll reply within 1–2 business days.