Frequently Asked Questions

Can't find your answer? Email us at hello.ryutronic@gmail.com and we'll get back to you within 1–2 business days.

Orders

How do I place an order?
Add the items you want to your cart, click Checkout, and enter your shipping and payment details. You'll get an order confirmation email as soon as your order goes through.

I didn't get an order confirmation email. What should I do?
Check your spam, junk or promotions folder first. If it isn't there, email us at hello.ryutronic@gmail.com with the name and email address you used at checkout, and we'll confirm your order.

Can I change or cancel my order?
Yes, if you contact us within 12 hours of placing it and it hasn't been processed yet. Once an order has shipped it can't be cancelled, but you can return it under our Returns Policy.

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), plus PayPal, Apple Pay and Google Pay. All payments are processed securely, and we never see or store your full card number.

Is it safe to shop on your website?
Yes. Our store runs on Shopify, one of the world's largest e-commerce platforms, and checkout is encrypted and PCI-compliant.

What currency are your prices in?
All prices are in U.S. dollars (USD). Any applicable sales tax is shown at checkout.

Shipping & Delivery

Where do you ship?
We ship to street addresses in all 50 U.S. states. We can't currently ship to APO/FPO/DPO military addresses or U.S. territories.

How much is shipping?
We charge a flat $4.95 per order, no matter how many items you buy.

How long will my order take to arrive?
Orders are processed within 1–3 business days, and most arrive 7–12 business days after shipping. In total, please allow roughly 8–15 business days from order to delivery.

Why does shipping take this long?
Our products ship from our fulfillment partners' warehouses, some of which are outside the United States. This is how we keep our prices low. We'll keep you updated with tracking the whole way.

 

How do I track my order?
Once your order ships, we'll email you a tracking number and link. Tracking can take 48–72 hours to start updating.

 

Will I have to pay customs or import fees?
No. The price you pay at checkout is the full price. If a carrier ever asks you for a payment, contact us before paying anything.

 

My items arrived in separate packages. Is that normal?
Yes. Orders with more than one item sometimes ship separately. You won't be charged any extra shipping.

 

My tracking says delivered, but I don't have my package.
Check around your property, with neighbors and your mailroom, and give it 48 hours, because packages are sometimes marked delivered a little early. If it still hasn't arrived, email us within 14 days of the delivery date and we'll investigate with the carrier.

 

My tracking hasn't updated in a while.
Tracking can pause while a package is in transit between facilities. If it hasn't moved in more than 7 days, contact us and we'll look into it. If there's no update for 20 business days, we'll send a free replacement or a full refund.

 

Returns & Refunds

What is your return policy?
You have 30 days from delivery to return unused items in their original packaging. See our Returns Policy for full details.

 

How do I start a return?
Email hello.ryutronic@gmail.com with your order number, the item and the reason for the return. We'll reply with your return authorization and the return address. Please don't send anything back before hearing from us, because our return address is different from the one on your package.

 

Who pays for return shipping?
For change-of-mind returns, you cover the cost of shipping the item back. If your item arrived damaged, defective or wrong, we'll cover everything.

 

My item arrived damaged or isn't working. What do I do?
Email us within 7 days of delivery (or within 30 days for defects) with your order number and photos or a short video of the problem. We'll send a free replacement or a full refund, and in most cases you won't need to send anything back.

 

When will I get my refund?
Once your return is approved, we refund your original payment method. Most banks take 5–10 business days to show the credit.

 

Can I exchange an item?
The quickest way is to return the item and place a new order. If your item was faulty, we'll send you a replacement directly at no cost.

 

Products

Are the product photos accurate?
We work hard to show our products accurately, but colors can look slightly different depending on your screen.

 

Do your products work in the U.S.?
Yes. Our products are selected for U.S. customers and come with a USB or U.S.-compatible power connection. The exact specifications are listed on each product page.

 

How do I use and care for my product?
Every product comes with instructions. Please read them before first use and follow all safety warnings. If you've misplaced the instructions or have a question, email us and we'll help.

 

Contact

How can I get in touch with you?
Email us at hello.ryutronic@gmail.com. We reply to every message within 1–2 business days, usually sooner.

 

Who runs Ryutronic?
Ryutronic is a trading name of KT & JS Pty Ltd, a company registered in Australia.