Returns & Refunds Policy

Last updated: September 28, 2026

We want you to love what you ordered from Ryutronic. If something isn't right, you have 30 days to return it. This policy explains how returns, refunds and replacements work.

Our 30-day return window

You can request a return within 30 days of the date your order was delivered. After 30 days have passed, we're unfortunately unable to offer a refund for change-of-mind returns.

Return eligibility

To be eligible for a change-of-mind return, your item must be:

Unused and in the same condition you received it
In its original packaging, with all accessories, cables, manuals and inserts included
Accompanied by your order number or proof of purchase

For hygiene and safety reasons, we can't accept change-of-mind returns on items that show signs of use, including products that have been filled with water, essential oils or other liquids. This doesn't affect items that arrive faulty or damaged (see below).

Items that can't be returned

Gift cards
Items marked as "final sale" at the time of purchase
Items that weren't purchased directly from our store

How to start a return

Email us at hello.ryutronic@gmail.com with your order number, the item you'd like to return and the reason for the return.
We'll reply within 1–2 business days with your return authorization and the address to send your item to.
Pack the item securely in its original packaging and ship it using a tracked shipping service.
Email us your tracking number so we can watch for your return.

Please don't send your item back without contacting us first. Our return address is not the same as the address on your package, and items sent to the wrong address or without authorization can't be processed.

Return shipping costs

For change-of-mind returns, you're responsible for the cost of shipping the item back to us. We strongly recommend using a tracked service, as we can't be responsible for returns that are lost on their way to us. The original $4.95 shipping charge is non-refundable for change-of-mind returns.

Damaged, defective or incorrect items

If your item arrives damaged, stops working because of a manufacturing defect, or isn't what you ordered, that's on us, not you. Please contact us within 7 days of delivery for damage or incorrect items, or within 30 days of delivery for defects, and include:

Your order number
A short description of the problem
Clear photos or a short video showing the issue

We'll send you a free replacement or a full refund, including the original shipping cost. In most cases you won't need to send the item back. If we do need it returned, we'll cover the return shipping.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method, and most banks and card providers take 5–10 business days to show the credit on your account.

If a returned item isn't in its original condition, is missing parts, or shows signs of use, we may offer a partial refund instead. We'll always explain why before processing it.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order. If your item was faulty or damaged, we'll send you a replacement directly at no cost.

Late or missing refunds

If you haven't received your refund after 10 business days, please check with your bank or card provider first, as processing times vary. If you still don't see it, email us at hello.ryutronic@gmail.com and we'll follow up.

Before you open a dispute

If there's a problem with your order, please contact us first. We can almost always resolve issues faster and more easily than a bank or payment provider can, and we're committed to making things right.

Questions?

Email us at hello.ryutronic@gmail.com with your order number and we'll get back to you within 1 business day.